Fraktpolicy
Shipping & Delivery – Runway Hair UK
Your order goes through two stages: dispatch (us getting it ready and handing it to the courier) and delivery (the courier bringing it to you). All times are working days, Monday to Friday, not counting UK bank holidays.
1. When your order leaves us
Almost everything we sell is made to order, just for you. The first column is what most customers get. The second is the longest it will take.
| What you ordered | Usually leaves us in | Always within |
|---|---|---|
| Anything shown in stock with a number on the product page | 1 working day | 1 working day |
| Natural Black bundles, closures, frontals and clip-ins | 4–5 working days | 7 working days |
| Highlight Collection (Honey Melt, Mocha Swirl, Cool Cashmere) bundles and 2x6 closures | about 6 working days | 10 working days |
| Highlight Collection seamless clip-ins | about 2 weeks | 15 working days |
| Jet Black, Light Ash Brown and Espresso Swirl bundles, closures and frontals | about 2 weeks | 15 working days |
| Jet Black and Light Ash Brown seamless clip-ins | about 3 weeks | 18 working days |
| Custom wigs | The time for the hair, plus 3 working days to build the wig: Natural Black 10, Highlight Collection 13, Jet Black, Light Ash Brown or Espresso Swirl 18 working days. | |
7 in 10 of our Natural Black orders leave us within 5 working days.
Coloured hair takes longer because it is coloured, wefted and checked by hand after you order. It is never taken off a shelf.
Your whole order ships together, in one parcel, once the slowest item is ready. If you need an in-stock item sooner, place it as a separate order.
You will get an email with your tracking number the day your order leaves us.
2. Delivery and prices
| Where you are | Delivery once it leaves us | Price | Free on orders of | Import duties and taxes |
|---|---|---|---|---|
| United Kingdom – Standard tracked | 2–3 working days | £4.99 | £250 or more | None |
| United Kingdom – Next Day (in-stock items only) | Next working day | £8 | – | None |
| Europe (all 27 EU countries, Switzerland, Norway, Iceland) – DHL Express | 2–4 working days | £25 | £350 or more | Paid to DHL on delivery |
| United States, Canada, Australia – DHL Express | 3–5 working days | £25 | £350 or more | Paid at checkout. Nothing more to pay on delivery. |
| South Africa, UAE, New Zealand, Israel, Asia and the Caribbean (see the list below) – DHL Express | 3–6 working days | £45 | – | Paid to DHL on delivery |
UK Next Day: only for items shown in stock. Order before 2pm Monday to Thursday for delivery the next working day. Orders after 2pm on Friday, or at the weekend, leave us on Monday for delivery on Tuesday.
Every international order travels by DHL Express, tracked all the way to your door. UK orders go by Royal Mail or DPD.
The £45 countries: South Africa, United Arab Emirates, New Zealand, Israel, Hong Kong, Japan, Malaysia, Singapore, South Korea, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago, and Turks and Caicos.
If your country is not listed, we cannot ship there yet. Email us at info@runwayhairuk.com and let us know – it helps us decide where to open next.
3. Import duties and taxes
United States, Canada and Australia: duties and import taxes are worked out and added at checkout, so the price you see is the price you pay. Nothing is collected on delivery.
Everywhere else outside the UK: the price at checkout covers your hair and shipping only. Your country charges import tax and duty when the parcel arrives, and DHL collects it, usually before delivery, often with a small handling fee. We do not receive any of it.
- European Union: your country's VAT rate, plus 2.2% customs duty on human hair, plus a DHL handling fee.
- South Africa and the rest of the world: set by your country. Please check with your customs authority before ordering.
Our hair is declared under commodity code 6704.20 (articles of human hair), country of origin China.
European Commission – buying goods online from outside the EU
Refused and unclaimed parcels. If import charges are not paid and the parcel is returned to us or destroyed by customs, we cannot refund the original shipping, and any return or destruction charges we are billed will come off any refund. Please only order if you are happy to pay the charges due in your country.
Please check your delivery address and phone number at checkout. DHL will often need to contact you, especially to collect import charges.
4. Please do not book your hair appointment yet
Wait until the hair is in your hands, then book. Couriers can add a day, and booking around an estimated date is the most common reason people end up disappointed.
5. Christmas
Use our Christmas order-by tool to find the last day to order for your hair and your country. Our warehouse is closed 25–28 December and 1–3 January, with half days on 24 and 31 December.
Questions before you order? Email info@runwayhairuk.com and we will help.